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Career & Employment Opportunities

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Interested in joining The Data Vault team?

Here at The Data Vault, employees are one of our most important investments. In this industry, the services and day to day interactions that we provide our clients with are only as good as our team members, leading us to constantly look for the best possible candidates to fill our staffing needs. Our positions offer access to competitive wages, health insurance coverage, 401k retirement, and vacation time after the first year of employment. We are seeking to add energetic and hardworking people for the following positions at our Middletown facility:

Record Center/Transportation Team Member

Job Type: Full Time
Education Level: High School or Equivalent
Career Level: Entry Level
Salary: $12.00 – $16.00/hour based on experience

The ideal candidate will be responsible for processing customer requests in house for outgoing delivery, securely transporting media and hard copy to and from customer sites, processing incoming records through staging & on the shelf storage, and scanning labels or other work orders.

Responsibilities Include:

  • Process customer requests by picking items from a printed list and preparing them for outgoing delivery.
  • Load trucks with records while matching items up to work orders.
  • Processing incoming records through staging and on the shelf for storage.
  • Go onsite to customer locations to pick up or deliver boxes while checking items against a transmittal list and maintaining neat and accurate paperwork on all transactions.
  • Ensuring that all incoming and outgoing records are clearly labeled and identifiable from 5 feet.
  • Assisting customers in creating transmittal list when necessary.
  • Pick and label boxes for destruction following the standard Data Vault Procedures using a printed list.
  • Unload and distribute records and paperwork to proper areas.
  • Keep driver’s log of all stops with time and detail data.
  • Able to use hand held scanner for pickup and delivery including daily reconciliation of route.
  • Keep vehicles clean and report any areas that need attention including need for oil changes or other vehicle handling issues.
  • Knowledge of daily routes with acceptable benchmarks met.
  • Pick up or deliver Rush Orders in a timely fashion and/or complete runs for Records Center upon request.
  • Assist RC/ Transportation Team Leader and RC Coordinator on tasks as needed.
  • Assist in the vault or other areas on weekends and holidays when needed.
  • Willingness and ability to assist in other areas of Operations upon request.
  • Must understand confidentiality and security requirements of items handled.

Required Education, Experience & Skills:

  • Ability to lift up to 80lbs repeatedly
  • Bending and high mobility required
  • Professional appearance and image
  • Positive and friendly attitude
  • Clean driving record
  • Technical ability a plus
  • Previous local driving experience a plus
  • Attention to detail a must

If you are interested in this position please attach your resume and click here to email us.


Document Imaging Specialist

Job Type: Full Time
Education Level: Associates Degree or Higher
Career Level: Associate
Salary: $12.00-15.00/hour

This document imaging position is responsible for preparing and scanning paper documents for conversion to electronic images, as well as data entry and quality control.  The ideal candidate must be friendly, professional, outgoing, and service oriented. Quality, accuracy, and attention to detail are a must.  A high degree of technical knowledge and skill is required.  Troubleshooting, problem solving, and reasoning skills are required.  Must demonstrate being a quick learner, motivated, self-starting, possess a good work ethic, and demonstrate a desire for growth.

  • Preparing, scanning, and indexing documents
  • Managing data – exporting to specific formats, or importing into imaging projects
  • Perform quality control procedures
  • Scan on demand – processing time sensitive files for quick access for clients
  • Paperflow scanning software – understanding features and functions of scanning, indexing, and QC
  • Papervision Enterprise software – understanding features of viewing/retrieval software
  • Set up new projects, user IDs and passwords, user rights, and attaching users to projects
  • Scanners – cleaning, replacing consumables, daily care
  • Troubleshooting and problem solving to resolve issues
  • Customer interaction – handling customer concerns
  • Assist imaging team lead and sales team with time studies and pricing for new imaging projects
  • Create work orders to bill for services
  • Maintain inter-office paperwork – box tracking logs
  • Oversee daily production, direct staff, and report to team lead
  • Research new and improved imaging procedures and methods
  • Implement and train staff on new software and/or procedures
  • Have the willingness and ability to assist in other areas of operations upon request.
  • Work with team members from other departments to accomplish tasks.

Required Education and Experience:

  • Associate’s degree in business or related field
  • Ability to multi-task and handle high volume work periods
  • Strong command of Microsoft Office products
  • Proficiency in data entry
  • Flexibility to work with wide variety of clients
  • Open minded approach to technology and software
  • Strong written and verbal communication skills
  • Quality, accuracy, and attention to detail is a must
  • Organizational skills are a must
  • Ability to work independently and collaboratively.

If you are interested in this position please click here to email us a cover letter and your resume.


Customer Service Representative

Job Type: Full Time
Education Level: Associates Degree or Higher
Career Level: Associate
Salary: $12.00-15.00/hour

Position Summary:

Primarily responsible for providing effective customer service for The Data Vault customers by utilizing excellent, in-depth knowledge of company products and service lines.

General Description:

 This position interacts with customers to provide and process information in response to inquiries, concerns, and questions regarding all company service lines. Also, the CSR is charged with making sure that all customer requests are promptly and correctly handled as well as supporting the Operations and Sales Department with any administrative or communication duties.

Position Responsibilities:

  • Interact with customers both  in person and via phone, email, fax, web chat
  • Provide friendly assistance to visitors based on company procedures
  • Provide timely and accurate information to incoming customer order status and product knowledge requests
  • Create work orders based on customer information and established departmental policies and procedures.
  • Perform quality control of work orders created by others in Operations Department to ensure accuracy
  • Maintain the organization of inter-office paperwork and filing in a clean and neat fashion
  • Maintain information in the Customer Relationship Management software (Pipedrive)
  • Assist in transition of new customers from Sales to Operations
  • Sign up and instruct customers on use of the online portal (DataOnCommand)
  • Willingness and ability to assist in other areas of Operations upon request

Essential Skills and Experience:

  • Time management: the ability to organize and manage multiple priorities
  • Problem analysis and problem-solving
  • Attention to detail
  • Experience learning and adapting to new software
  • Excellent interpersonal and communication skills
  • Strong team player
  • Commitment to company values
  • Basic computer proficiency
  • High School Diploma/G.E.D. or work experience equivalent
  • Microsoft Office (Word, Excel, Outlook) experience

Nonessential Skills and Experience:

  • Software training skills
  • Customer Service  experience in a records management environment
  • Customer relationship management system experience

Physical Requirements:

  • Ability to sit at desk for long periods of time
  • Ability to type for long periods of time
  • Maintain a professional appearance and image
  • Ability to bend and lift 20 lbs

If you are interested in this position please click here to email us a cover letter and your resume.

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