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Inside TDV - The Data Vault Blog

2014 Customer Satisfaction Survey Results

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The results of The Data Vault’s annual customer survey are in! Thank you to the almost 200 respondents who took the time to fill out the survey and give us your valuable feedback. As part of our goal to provide you with the best customer service experience possible, we use the results of these surveys to help us evaluate our progress and constantly improve all areas of our operation.

Here’s a few things you told us…

98% are happy with their level of customer service

95% would recommend The Data Vault to friends and colleagues

68% are considering the move to a “paperless” office environment

66% are researching cloud computing based alternatives to tape backup

When it came to choosing a vendor for business services, the top 3 things you look for are:

  • Customer service
  • Price
  • Location

As part of the survey, we gave away an Amazon Kindle Fire HD, museum passes, pizza, and more in prizes! Stay tuned later this week as we announce the winners of those.

On behalf of the entire Data Vault staff, we thank you for your support and for taking the time to give us your feedback. Each and every survey is read by our management team and provides valuable information on the future direction of our company.

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