The Data Vault Story

In The Beginning…

During the summer of 1984, three partners (Sam Pollitt, Dyche Gregory, and Dick Gladden) opened the doors to a small, custom-built vault in the lower level of an office building on Shelbyville Road. At this time we were primarily catering to the emerging data processing market by storing backup computer tapes in case of natural or man made disasters. During the next year, however, one of our original 25 customers asked us to store some boxes of information in the space outside the vault; and from there we delved into the business of storing and managing paper business records.

Growing Up & Out

After recognizing a need for more space in 1991, we designed and built Phase I of our facility on Data Vault Dr. but by ’96 were once again at capacity for both service areas. The construction of Phase II began later that year, with the end result tripling our capacity in the vault and adding space for another 150,000 cartons out in the records center.

By 2001, data miniaturization had given us breathing room in the vault but our records center shelves were brimming with boxes. In addition to that, we had 25 employees squeezed into an office space originally designed for 10 (definitely a close knit group!). Our response to this growth was to invest nearly $1.5 million into a 25,000 ft² custom designed building addition that could house over 400,000 cartons of records and  also more than double our office space. The building expansion allowed us to expand our employee roster to support our growing business, and as of today remains around a steady thirty working inside and outside the facility.

Serving The Best of Louisville

The Data Vault is locally owned and operated, and addresses a market that requires high service capabilities and stringent security measures. Our over 1,100 customers appreciate the peace of mind that comes with files that are available 24 hours a day, 365 days a year and accessible within 75 minutes. Though the privacy minded nature of our industry makes customer lists very discrete, an audit of our clients would reveal that everyone from the largest and most prominent names in Louisville all the way down to the smallest offices trust The Data Vault with their most sensitive information; every single one of them are equally valued and important to us.

The Future of Records Storage

Our society is always on the cusp of what the future will bring. Though we are enthralled with the potential of the paperless office, our industry projections continue to see the next 20-25 years as a period of growth in paper records storage. Technology is allowing clients faster access to databases of their records via internet connections, enhancing the ability to manage huge quantities of files with just a click of the mouse. Additionally, we are eagerly following the evolution of cloud storage in all it’s forms, and continue to see it as an asset to combine with hard copy storage of backup media in our bricks & mortar vault.

The Heart of The Company Is With The People

Above all else, records management is a people business; with close relationships established between vendor and customer enhancing our ability to deliver records on time and on budget. Getting to know you and your company’s needs is not only our responsibility, it is our distinct pleasure. Two goals permeate our day: to provide the best customer service possible, and to make our company a fun place to work. I could not be more proud of the folks with whom I work – they are the people who have helped build this company.


— Richard (Dick) Gladden


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