Inside TDV - The Data Vault Blog
The Results of our Survey are in.
2011Customer Satisfaction Survey Results
We would like to thank everyone who participated in our 2012 Satisfaction Survey.
Surveys were sent out on March 12th.
9.2% over all response rate.
We received very positive and useful feedback from all of our customers.
We will take into consideration all feedback when making upcoming updates and changes to our processes and software.
99% of respondents were satisfied or very satisfied with our Service Levels.
98% of our customers would recommend us to business associates or acquaintances.
99% of our respondents were very satisfied with our Customer Service Staff.
Reasons why you’d recommend us to a friend/colleague…
Data Vault has the most friendly and helpful staff members. The website is easy to navigate and user friendly. Pick up and retrieval is a breeze.
I really enjoy the personal service I get everytime I call. Everyone is so friendly.
Our experience is always wonderful with the Data Vault personnel. Everyone from the receptionist to the drivers are very polite, friendly and helpful. I also feel our records are very secure and retrievable whenever we need them.
The Data Vault does an excellent job. By using them, saves me a lot of paperwork and space.
We’ve been very satisfied with Data Vault for many years.
Friendly staff, prompt service, and we know that our records are secure.
Fast, accurate and pleasant to work with.
What’s the best thing about doing business with The Data Vault?
The Friendly and dependable service.
This is always someone to talk to when calling customer service. Nothing automated.
Your staff makes all the difference.
By far the Customer Service and the cleanliness of the facility.
Local, always there to handle our daily needs. You keep me informed and educated in what’s going on in the industry.
The staff is always pleasant, helpful and responsive to our requests.
Very patient and simply understandable. Also the candy is a sweet reat when delivered with our files. Thanks.
Promptness of delivery; courtesy in how Customer Service handles their customers.
It’s easy, no hassles and friendly staff.
And the Winners are:
Beth D. won the Amazon Kindle.
Stephen Z. won the $25 Texas Roadhouse Gift Certificate.
Joanna W. won the 2 Louisville Slugger Museum tickets.
Winners were posted on our website on 3/28/11.
Prizes was delivered on 3/27/11.